We offer a 100% money-back, satisfaction guarantee. This includes your order arriving to you successfully and the validity/quality of your medication we send you.
Our re-shipment policy is we will re-ship up to 1 time, then if the second shipment is not successful, we will refund your money.
My word is my bond! - Moda Mike
Comments
4 comments
Can someone please get back to me. My original order was on Nov. 30th and I still don't have my order or a refund. I keep getting the run around from the support ticket and all I do is wait and wait and wait with no reships or refunds that were promised and promised. I would just like a refund and move on.
I would like to make an order. I can't figure out how to do it.
John
Brad,
I'm worried I'm seeing the same behavior. Order made april 07 2021 and shipment tracking was magically "lost" / stopped getting tracking updates in between countries almost immediately after shipment.
I've asked for a refund and no response from Justine within the past few days.
I'm going to speculate that either there's some kinda scam going on or this is how they treat certain customers in NA.
It's unfortunate, I can't really recommend this service any more if this is the way (especially new) customers are going to be treated.
:(
Update: Marina from support has graciously issued a refund for my order as of this morning.
Presuming that works as intended it seems we indeed are being acknowledged as customers and buymoda is respecting their refund policy :)
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