The Post-COVID logistical flow has changed a bit.
- The order is packed at our warehouse in India.
- The final tracking number is assigned and sent to you.
- The package is sent to Singapore for forwarding to the final destination.
Tracking numbers will be sent to you with 24-36 business hours and they will populate shortly thereafter.
Until the track synchronizes online, you will see an error that the order is not found.
You will receive automatic e-mail and SMS updates along your order's journey.
Note: Orders are shipped with SG or IN suffixes. The tracking information will show up on SingPost of IndiaPost's official sites until the packages land in the destination countries. At this time, the most detailed tracking info will be found ON YOUR LOCAL GOVERNMENT'S POST SITE. Ie USPS for the USA, AusPost for Australia, etc.
Please bear with us regarding the timing of things. We're working as diligently as possible to get things back to the way they were.
Note: For tracking numbers with an 'SG' suffix, you will get earlier results directly on Singapore Post's website: https://www.singpost.com/track-items
Comments
15 comments
On average what has the timeframe been getting items to USA?
I ordered June 26th and my tracking number still isn't working...I'm about to use a different site
907acuaresma I can tell you this if you order something on buy Moda and live in the United States it takes 2 in a half months if your lucky.
Linc it might take over a month to get any information this company Buy Moda use to be great now there pitiful I ordered something on May 5th and still haven't received it. My advice is to go to your doctor and ask for a prescription that's what I did and got mine the same day. I spent$115 on Buy Moda over the last 3 months and still haven't received anything yet and my medicine from the doctor was $32.34 so you do what you want.
David UK, The orders to the UK Have been a lot slower than usual in getting here, But everything has been taking a lot longer with the virus, One thing about buymoda you always know that you will get it and the last two of my orders have been a lot quicker than others, They are definitely the most reliable and safe way to get your order.
I still cant get tracking 14 days still comes up with error does not exist.
Ive spent good money and have emailed several times same reply wait 10 days for tracking number to activate. This is ridiculous and prior to this company i had a reliable company now know as Shark Moda .
I will be contacting my bank and advising to dispute transaction no customer satisfaction here thats for sure.
Yeah that's crazy...all I want is STRAIGHT answers...not a pitch they are told to say...if I got a straight answer I wouldn't care as much
Linc agree 100%
The tracking is taking a long time, This as far as I know is the state of the over seas post in Singapore, If you're using 17track you will wait for ever get the swiss post app and you will get the information a lot quicker, As far as I know once buymoda has dispatched an order they are not responsible for the tracking delays, David Hobson UK.
David
My tracking number unfound
The point im making as customer should as site says all are trackable. Ive tried Swiss and all international tracking sites all saying Tracking number not found
Terri King,
Download the app Aftership or swiss post...my package is being sent through Singapore Post...my last one was sent by Ascendia USA...i would look those sites up bc different tracking sites sometimes have more info
Welp! Since I was told my package can be delivered without a working tracking # I am screwed if I don't intercept that package...I NEED TO KNOW WHEN THIS PACKAGE IS COMING! so I went and ordered from a different company just now...paid an extra $39 for express mail which is an awesome option but I'll have them in my hand within 10 days...thanks for 2 tracking #s that don't even work BModa!!!
Linc, which site
ModafinilXL it's called...I'll gladly pay $40 for guaranteed delivery time
I have ordered 3 times from the USA. The first time it took a little over a month to get here.....reasonable since it was back in late April. The second time it came within a month but the main problem is it seems to have not been sent for over a week after I receive tracking.....so technically it only took 3 weeks last order. My latest order (8 days ago) still has no tracking info and that's longer than ever before. This is really interesting since I just got an email from them maybe 2 weeks ago that said things are moving to the USA much faster....and is only taking 2 weeks actual shipping time. I certainly hope so considering it's taking so long to even enter the system.
I'm concerned since many here are saying no tracking info well over 2 weeks. My order was large and VERY expensive. I don't wanna have that tied up for months because of pure slackness. Seems to me thats what it is. So easy to say "due to covid". It's obviously affected us all DRASTICALLY and I expect and understand precaution is severely being taken....but the last 2 times were consistent as far as time frame. It's concerning that less than 2 weeks after getting an email from ole Mike saying that things were moving quicker now, that things actually seem to moving much slower.
I'll wait it out and hope for the best (but I hope it's not TOO much longer) ....but I may find another seller if this super slow progress continues. Hope everyone eventually got or gets their orders.
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