How long until I get my tracking number, and when will it resolve online?

All orders that are not being sent to the UK or EU are shipped from Singapore currently.

• Track all of your shipments at 17 Track. But if this information is not enough, go directly to the postal carriers;
  
  
• If your order has an SG suffix, please track it at SingPost.
• If your order has an IN suffix, please track it at IndiaPost.
• If your order has a CH suffix, please track it at Swiss Post.
• If your order has an FR suffix, please track it at France Post. OR at Asendia ** currently updating the fastest for FR
• If you order has an INAWABET prefix, please track it at DHL India.
• For UK packages shipped via Royal Mail, please visit Royal Mail.
• For EU packages, or USA to USA, please check Asendia.

Singapore method can take up to 2-4 weeks as there is an extra step involved in sending via Singapore. The success ratio is higher in certain countries is why we utilize this method as our primary sending solution.

Tracking numbers will generally be sent to you with 1-7 business days and they will populate shortly thereafter.

Overall, all orders are guaranteed to arrive within 30 business days. This broad range is due to the logistical components that we do not have control over.

Until the track synchronizes online, you will see an error that the order is not found.

You will then receive automatic e-mail and (usually) SMS updates along your order's journey.